Privacy Policy
1. Introduction
This Privacy Policy ("Policy") describes how Huli Inc. ("HULI", "we", "us", or "our"), a Delaware corporation located at 2150 North First Street, 4th Floor, San Jose, CA 95131, United States, collects, uses, discloses, retains, and protects personal data when you use the HULI platform, websites, APIs, applications, dashboards, or related services (collectively, the "Services").
This Policy also explains your choices regarding how your personal data is collected and used, and how you can access or update that information.
By accessing or using the Services, you agree to the collection and use of information in accordance with this Policy.
2. Data We Collect
HULI may collect the following categories of data:
Information You Provide Directly:
- Account registration information (name, email, company name)
- Contact information
- Credentials (username, password)
- Billing and payment information (processed by Stripe)
- Support, feedback, and communications
- Customer Content (defined below)
Customer Content
Depending on configuration and use of the Services, Customer Content may include:
- Call recordings
- Transcripts, text and audio
- Scripts, prompts, agent definitions
- Metadata related to calls and interactions
You are responsible for obtaining all required consents from call participants and for compliance with applicable laws when recording or processing voice data.
Usage and Technical Information
Collected automatically when the Services are used:
- IP address
- Device identifiers
- Browser type and version
- Operating system
- Log data, timestamps
- Analytics data such as feature usage
Cookies and Similar Technologies
We may use cookies, web beacons, and similar technologies to operate and enhance the Services.
3. How We Use Your Data
HULI uses personal data for the following purposes:
To Provide and Operate the Services
- Authenticate users
- Provision accounts and features
- Process and deliver voice calls, transcripts, recordings
- Enable APIs and integrations
- Maintain system security and integrity
For Billing and Payments
- Process payments via Stripe
- Send invoices and receipts
- Manage subscription status
To Improve and Analyze Services
- Analyze feature usage
- Detect errors, bugs, and performance issues
- Improve models and workflows
To Communicate
- Send updates, notices, announcements
- Respond to support requests
- Provide security alerts
For Legal and Compliance
- Detect, prevent, and respond to fraud, abuse, or security threats
- Comply with legal obligations
- Enforce our Terms of Service
4. Legal Bases for Processing (Where Applicable)
Where required under applicable law (e.g., GDPR, UK GDPR):
- Contractual Necessity: To perform the Services you requested.
- Legitimate Interests: To improve the platform, ensure security, and communicate with users.
- Legal Obligations: To comply with applicable laws.
- Consent: Where specifically provided for specific processing.
5. Sharing Your Data
We may share personal data with:
Service Providers
Third-party vendors who support the Service:
- Stripe (payments)
- Cloud hosting and storage
- Analytics and monitoring
- Telephony carriers and AI providers
Legal and Safety Reasons
When required by law or to protect rights:
- Law enforcement or regulators
- To enforce the Terms of Service
- To protect safety, rights, property
Business Transfers
If HULI is acquired or undergoes a reorganization, data may be transferred as part of the transaction. Users will be notified where required by law.
Aggregated or De-identified Data
We may share anonymized insights that do not identify individuals.
We do not sell personal data.
6. International Data Transfers
Your data may be processed in the U.S. and other jurisdictions where our service providers operate. We implement appropriate safeguards for international transfers where required by law (e.g., Standard Contractual Clauses).
7. Data Retention
We retain personal data only as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Customer Content is retained according to your subscription settings, export options, or deletion requests.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect data.
No system is fully secure, and we cannot guarantee absolute protection.9. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
Access, Correction, Deletion
Request a copy of or deletion of your personal data.
Restriction or Objection
Limit or object to certain processing.
Data Portability
Receive your data in a structured format.
To exercise these rights, email: support@hu-li.com.Withdrawing Consent
Where processing is based on consent, you may withdraw consent.
10. Consent for Recording and Voice Data
Use of voice calls, transcripts, and recordings may involve processing sensitive data.
You are solely responsible for:
- Obtaining valid legal consent from participants
- Complying with local recording laws, privacy laws, telecom laws
HULI acts as a data processor for Customer Content and does not monitor content validity.
11. Cookies and Tracking
We may use cookies for:
- Authentication
- Performance metrics
- Analytics
A separate Cookie Policy may be provided.
12. Children's Privacy
The Services are intended for users 18 years or older.
We do not knowingly collect data from children under 18.13. Changes to This Policy
We may update this Policy. If material changes occur, we will notify users through the Services or email.
14. Contact Information
For privacy questions, requests, or concerns: support@hu-li.com.